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Dispatcher

Company Name:
BeavEx
Description:
_Join the BeavEx team today!_
We are looking for a Full-Time Dispatcher for the Asheville, NC terminal.
Schedule: Monday to Friday, 5:00 am to 1:00 pm
Responsibilities:
Responsible for driver check-ins, driver dispatch, and relaying any route issues to terminal management and customers. This job requires performing 50% warehouse duties and 50% dispatch duties.
Operations
Schedule and dispatch Vendors or Independent Contractors to appropriate locations according to customer requests, specifications, or needs, using radios or telephones.
Consult with managerial personnel in order to meet operational goals.
Receive, input, and distribute On Demand work orders, proof of deliveries (PODs), and manifests, and prepare reports as required by management.
Serve as contact person for all Vendor/ICs within route territories and inform them about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards.
Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information.
Expedite package, freight, or product sorting, moving, bagging, palletizing, loading, unloading, and various other warehouse duties.
Determine response needed to effectively and appropriately deal with emergencies, accidents, and breakdowns.
Communicate Chain of Custody standards as required by BeavEx customers.
Resolve Vendor/IC problems or grievances and refer to IC Liaison.
Evaluate importance of incoming telephone calls and prioritize accordingly.
Ensure that the policies and procedures as defined in the BeavEx Inc. Operations Manual and Employee Handbook are consistently followed.
Perform other duties/tasks as assigned.
Customer Service
Provide excellent customer service by ensuring timely and efficient courier service for customers according to route schedules and On Demand requests.
Confer with customers or supervising personnel in order to address questions, problems, complaints, and requests for service.
Keep customers notified of changes with route schedules.
Maintain appropriate customer data, including key contacts, address changes, etc.
Technology
Use electronic mail, telephones, scanners, mobile phones, two way radios and other communication tools effectively on a daily basis.
Demonstrate or explain use of equipment, technical devices, computer software, etc. to provide cross training for other BeavEx employees.
Requirements:
Education, Experience, and Skills:
HS/GED or equivalent experience required.
Dispatch in scheduled and on-demand environments
Associates degree or other vocational/technical school training beyond high school is preferred
2-5 years courier, logistics, and customer service experience
Dispatch in scheduled and on-demand environments
Computer skills including Microsoft Word, Outlook, Internet, & routing software
Knowledge of local and regional geographical area
Knowledge of principles and processes for providing customer service
Ability to repetitively lift up to 50lbs using your hands
Must be able to pass a pre-employment background check and drug screen
BeavEx is a drug free work environment.
EOE F/M
_Equal Opportunity Employer Minorities/Women/Veterans/Disabled_

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