Customer Service Representative - Sign on bonus
Arden, NC Arden, NC Full-time Full-time $17 an hour $17 an hour 4 days ago 4 days ago 4 days ago Compensation:
$17 per hour Employment type:
Nonexempt Full-time (40 hours) Schedule:
Monday - Friday 9am - 5pm, 40hrs/week We are offering a $1000 bonus after 90 days of employment in good standing! Eden Brothers is an internet retail business that offers one of the largest seed and flower bulb assortments available in the United States.
We started out of a garage in 2009 as a small internet retail company selling only non-GMO and untreated seeds.
We have grown over the years and now call our warehouse in Arden, NC our home sweet home.
Our Values are:
Continuous Improvement and Growth - for ourselves and for our company.
We provide our customers with the highest quality products available and ship in a timely fashion.
We improve ourselves by cross-training employees to have the autonomy to help out in most any aspect of the warehouse.
Rolling Up Our Sleeves - No matter the position, everyone is willing to dive in and get the job done.
No one is above lending a hand to ensure what needs to be done to achieve success.
Transparency - We believe in honesty with our customers and with each other.
Communication is the key to success! We support one another for individual growth and the growth of the business.
Have Fun, but Get the Job Done - Eden Brothers strives to be a great place to work and a great place for our customers to shop.
We keep the fun factor up with various work treats, parties, etc.
, but it is important that employees know that at the end of the day the job must get done.
Position Description:
The Customer Service Representative provides exceptional customer support by answering phones and responding to emails.
Duties and
Responsibilities:
Answering phone calls, responding emails Answering general questions, educating customer on planting processes and offer assistance in a courteous manner Taking orders over the phone, addressing customers' questions and trouble-shooting ordering or planting issues Identifying complex problems and review related information to develop and evaluate options for resolutions for customers Required Skills:
Must be able to multitask and proficient with computers (i.
e.
, swiftly navigate through Microsoft Office Suite, Google Docs and several websites using shortcut keys while speaking to customers on the phone).
Be comfortable repeating similar information to different customers throughout the day Effective communication skills--both written and verbal Fast-paced environment, must work with a sense of urgency and be willing to learn Must be a self-starter and able to complete tasks/deadlines without direct supervision Education and
Experience:
High School Diploma 1
years of experience in a call center environment or a customer service role with heavy telephone activity.
The ideal candidate will have general knowledge & experience with planting seeds and flower bulbs, as well as an interest in gardening.
Willing to learn planting processes to easily reiterate to customers if not proficient Preferred experience using Zendesk Working Conditions:
Office environment Other duties as assigned.
Job Type:
Full-time Pay:
$17.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Experience level:
1 year Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Work Location:
In person The Customer Service Representative provides exceptional customer support by answering phones and responding to emails.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
$17 per hour Employment type:
Nonexempt Full-time (40 hours) Schedule:
Monday - Friday 9am - 5pm, 40hrs/week We are offering a $1000 bonus after 90 days of employment in good standing! Eden Brothers is an internet retail business that offers one of the largest seed and flower bulb assortments available in the United States.
We started out of a garage in 2009 as a small internet retail company selling only non-GMO and untreated seeds.
We have grown over the years and now call our warehouse in Arden, NC our home sweet home.
Our Values are:
Continuous Improvement and Growth - for ourselves and for our company.
We provide our customers with the highest quality products available and ship in a timely fashion.
We improve ourselves by cross-training employees to have the autonomy to help out in most any aspect of the warehouse.
Rolling Up Our Sleeves - No matter the position, everyone is willing to dive in and get the job done.
No one is above lending a hand to ensure what needs to be done to achieve success.
Transparency - We believe in honesty with our customers and with each other.
Communication is the key to success! We support one another for individual growth and the growth of the business.
Have Fun, but Get the Job Done - Eden Brothers strives to be a great place to work and a great place for our customers to shop.
We keep the fun factor up with various work treats, parties, etc.
, but it is important that employees know that at the end of the day the job must get done.
Position Description:
The Customer Service Representative provides exceptional customer support by answering phones and responding to emails.
Duties and
Responsibilities:
Answering phone calls, responding emails Answering general questions, educating customer on planting processes and offer assistance in a courteous manner Taking orders over the phone, addressing customers' questions and trouble-shooting ordering or planting issues Identifying complex problems and review related information to develop and evaluate options for resolutions for customers Required Skills:
Must be able to multitask and proficient with computers (i.
e.
, swiftly navigate through Microsoft Office Suite, Google Docs and several websites using shortcut keys while speaking to customers on the phone).
Be comfortable repeating similar information to different customers throughout the day Effective communication skills--both written and verbal Fast-paced environment, must work with a sense of urgency and be willing to learn Must be a self-starter and able to complete tasks/deadlines without direct supervision Education and
Experience:
High School Diploma 1
years of experience in a call center environment or a customer service role with heavy telephone activity.
The ideal candidate will have general knowledge & experience with planting seeds and flower bulbs, as well as an interest in gardening.
Willing to learn planting processes to easily reiterate to customers if not proficient Preferred experience using Zendesk Working Conditions:
Office environment Other duties as assigned.
Job Type:
Full-time Pay:
$17.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Experience level:
1 year Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Work Location:
In person The Customer Service Representative provides exceptional customer support by answering phones and responding to emails.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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